The Ultimate Guide to Front of House Job Roles

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When it comes to tourism and hospitality, Front of House staff ensure that the experiences of guests are memorable, safe and enjoyable. ‘Front of House’ refers to publicly accessible areas in a restaurant, theatre, venue or visitor attraction, and staff in this area can range from anything from a bartender to a head waiter. Salaries for Front of House positions typically start on an average salary of around £19,000, with senior positions offering a salary of up to £29,000. In most cases, Front of House staff work in excess of 40 hours per week, with many roles offering overtime opportunities. Roles within this sector are often accessible via work experience and entry level roles, as well as apprenticeships and college courses.

Skills and Experience

 

  • Strong communication skills and personal presentation
  • Ability to work as part of a busy team
  • Willingness to work overtime when required
  • Good levels of numeracy and literacy
  • Experience in working in a high-pressure environment
  • Experience in delivering high levels of customer service
  • Experience in till operation, booking systems and cash handling
  • Commitment to punctuality and timekeeping
  • Experience in working in a Front of House role
  • Skills in greeting, hosting and serving

Front of House roles can be demanding, with a requirement to work overtime shifts and often unsociable hours. However, many Front of House professionals excel in the sector, enjoying the variety of responsibilities required of the role. Many workers in this sector will be experienced in delivering high levels of customer service, ensuring that the visitor experience is comfortable, enjoyable and recommendable. 

Entering a Front of House role for the first time can be a daunting, yet rewarding experience. Understanding the variety of roles offered by this sector can help you to understand the many career options available.

Front of House Roles Overview

Front of House staff are employed across the entire sector, meaning that you could work in a visitor centre as part of a large team, or a small box office as the single member of Front of House staff. See below for an overview of the sector’s most prominent roles.

Front of House Team Member

 

As a member of the Front of House team, you will work in an entry role which is typical to the sector. In this role you will be customer facing, working to ensure that each and every visitor or guest has an experience that is safe, enjoyable and recommendable. Front of House Team Member duties can be varied, requiring you to adopt several duties ranging from hosting and greeting to bartending and waiting.

Front of House Team Member (ROI)
Gourmet Burger Kitchen

Front of House Staff
Base Wood Fired Pizza

Front of House Receptionist


As a receptionist in the Front of House team, you will often be the first port-of-call and first line of contact with new and existing customers. You will work in a customer-facing role, taking care of bookings, ticketing and other administrative duties, delivering the highest levels of customer service at all times. Word processing experience is often desirable, as well as a positive and welcoming telephone manner.

Receptionist
Acacia Facilities Management Limited

Hotel Receptionist
The Savoy Hotel

Front of House Supervisor

As a Front of House Supervisor, you will have responsibility for delivering first-class customer service, as well as ensuring that your team follows suit. Supervising roles can be broad and varied, moving between management roles at various parts of the day. In this role you will have experience managing teams, as well as identifying and prioritising various tasks.

Front of House Supervisor
Fairclough Group

Front of House Supervisor
Brook Foods

Front Office Coordinator

As a Front Office Coordinator, you will have extensive experience in managing Front of House staff, organising tasks, priorities and daily workflow. You will assess and manage all email, telephone and personal communications, whilst overseeing all bookings and transactions in a professional and timely manner. This role also demands the smooth running of Front of House, providing cover for colleagues when required.

Front Office Coordinator
Burlington Dental Clinic

Front of House – Office Coordinator
JLL

Duty Manager

As a Duty Manager, you will manage all aspects of Front of House operations, leading and motivating your team to deliver the best possible experience for customers. You will manage the premises based upon the requirements of the owners whilst fulfilling essential customer service duties. As a senior member of staff, you will have extensive experience working Front of House.

Experienced Duty Manager
Monks Ballyvaughan Seafood Restaurant & Bar

Hotel Duty Manager (Senior)
Moriarty Group

Front of House Porter

As a Front of House Porter, you will work in a varied and fast-paced role. You will provide an efficient and professional porterage service to guests, whilst delivering the highest levels of customer service at all times. The ability to work independently and in a timely manner is essential, as is the ability to work as part of a busy Front of House team.

Front of House Porter
The Ardilaun Hotel

Day Porter Newpark Hotel
Escape Health Club and Spa

Now that you have a full oversight of the roles available within a Front of House environment, you are ready to find the perfect role to start your career in the sector. To discover more vacancies in Irish tourism and hospitality, visit our jobs board.

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