The Ultimate Guide to Hospitality Management Job Roles

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Tourism and hospitality is a diverse industry with many opportunities available to management professionals. Whilst you must have hardworking and patient qualities to fulfill a management role in the tourism and hospitality sector, it is equally important to have strong attention to detail, confidence and a commitment to the highest levels of customer service. In a management role, you will be responsible for managing and organising daily operations; whether that is based in a bar, hotel or visitor attraction. Management roles typically demand a working week in excess of 40 hours, 5-6 days per week including evenings, early mornings, weekends and bank holidays. Managers in these roles can earn up to €38,000 per annum.

Skills and Experience

  • Strong and proven experience in leading and managing a busy team
  • High levels of skill in communication, both with colleagues and customers
  • Strong organisational skills
  • Proven experience in delivering high levels of customer service
  • Strong levels of numeracy and literacy
  • Ability to speak a foreign language (desirable)
  • Self-motivated and driven qualities
  • Extensive experience working within the tourism & hospitality sector
  • Interpersonal skills, including customer service and damage management
  • Experience in managing a budget

Management roles are demanding, yet highly rewarding career paths. Whilst these roles often demand overtime work in unsociable hours, many management professionals enjoy the variety of responsibilities offered by the tourism and hospitality sector. Many management roles require a degree in hospitality & tourism or hospitality management, as well as considerable experience working within the sector. In essence, your role in management should ensure that you and your team are delivering an experience that is safe, enjoyable and recommendable.

Entering a management role for the first time can be a daunting, yet rewarding experience. Understanding the variety of roles offered by this sector can help you to understand the many career options available.

Management Roles Overview

Management staff are employed across the entire sector, meaning that you could work in a visitor centre as part of a large team, or a restaurant as the single member of management  staff. See below for an overview of the sector’s most prominent roles.

General Manager

As a General Manager, you will be a highly-motivated and ambitious individual with high levels of experience in driving sales and standards. You will have demonstrable experience leading and organising busy teams, innovating within your organisation to increase sales and visitor numbers. All duties must delivered whilst achieving business objectives and maintaining effective cost controls.

General Manager
East Village Bar, Restaurant & Hotel

Hotel Manager
Riverside Park Hotel

Bar Manager

As a Bar Manager, you will have strong experience working as a bartender, cocktail mixer or in a Front of House role. Bar Managers typically work closely with General Managers and Operations Managers, and will be responsible for the daily management of the bar and its assets. Strong customer service experience is essential, along with a commitment to shift work and overtime.

Hoban Bar & Brasserie Manager
Kilkenny Ormonde Hotel

Assistant Bar Manager
The Brehon Hotel

Project Manager

The role of a Project Manager is hands-on, challenging and frequently requires working as part of a wider operations team. Duties are diverse, meaning that an ability to adapt is essential. A Project Manager will manage large and repeat client accounts, working well under pressure and ensuring the effective running of projects. This role requires considerable experience working in a previous management role.

Event Project Manager (Meetings, Incentives, Conferences Events)
Event Partners Ireland

Project Manager (Munster)
GPC

Accommodation Manager

Particularly relevant to hotels, hostels and resorts, an Accommodation Manager ensures the effective and efficient maintenance of all accommodation; including public areas, bedrooms and communal facilities. Whilst attention to detail is crucial, successful applicants will typically hold strong experience working within an accommodation department. In essence, this role ensures that the overall standards of accommodation are held to a high level.

Accommodation Manager
Fairways Hotel

Assistant Accommodation Manager
Killarney Plaza Hotel

Marketing Manager

A Marketing Manager will typically come from a strong marketing background, holding a third-level qualification in marketing or a related discipline. This role involves the management and delivery of marketing campaigns, using market research and related data to drive engagement and sales. A successful candidate will have strong creative and management skills, often leading a marketing team.

Marketing Manager with Digital Experience
The Johnstown Estate

Head of Tourism Marketing
Connexus Recruit

Business Development Manager

As Business Development Manager, you will have strong and demonstrable experience in meeting and exceeding sales targets. You will have strong commercial skills, with direct experience in preparing and submitting complex bids and tender responses. Business Development Managers will be highly motivated with the ability to work under pressure to tight deadlines.

Business Development Manager
Prosperity

Business Development Manager
Maldron Hotel, Dublin Airport

Now that you have a full oversight of the roles available within a management environment, you are ready to find the perfect role to start your career in the sector. To discover more vacancies in Irish tourism and hospitality, visit our jobs board.

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